FAQs

All Carevia orders are carefully inspected and processed within 24–72 hours after payment is confirmed.

Once shipped, delivery typically takes 10 – 15 business days, depending on your location and local courier services.

As soon as your order ships, you'll receive a confirmation email with a tracking number.

You can use this number to track your shipment anytime on our dedicated tracking page.

If you haven't received your tracking information within 5 days of placing your order, please contact our support team.

Occasionally, couriers may mark packages as delivered before they arrive or leave them in secure or hidden locations. Please check around your property and with neighbors.

If you still can't locate your package after 48 hours, contact us and we'll assist you with an investigation.

Please contact us as soon as possible with the correct address.

If your order hasn't shipped yet, we'll update it for you.

If it has already been dispatched, you may need to contact the carrier directly.

Some carriers take 2–5 business days to update tracking information after shipment.

If there's still no update after 5 business days, please reach out to our support team for assistance.

All Carevia pain-relief products, including FlexiNeck 3X, are backed by a 60-Day Money-Back Guarantee.

If you don't experience noticeable relief after consistent use, simply contact us within 60 days of purchase to request a refund. Please see our Refund Policy page for full details.

Yes, return shipping costs are the responsibility of the customer. Our support team will provide the return address.

If your product is defective or incorrect, you do not need to return it—we'll send you a free replacement.

Yes. As long as the product has been used consistently for its intended purpose and the return request is made under our performance guarantee, it is eligible for a refund.

Once your return arrives at our warehouse, it will be inspected.

Approved refunds are issued to your original payment method within 2–7 business days.

We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 2 hours of placing it.

After processing begins, we cannot guarantee changes or cancellations.

Please try the following steps:

• Use a different cable and power adapter (5V/3A or higher recommended)
• Test the device with a power bank
• Ensure all connections are secure

If the issue continues, please send us a short video showing the problem so we can assist you further.

Yes. FlexiNeck 3X is designed for daily use.

For best results and safety, please follow the instructions provided in the user manual.

No. FlexiNeck 3X is designed to be used while plugged in and does not contain a rechargeable battery.

• Consistent power output
• Optimal massage performance
• Enhanced safety by eliminating battery pressure under the neck

• Plug the device into a wall outlet or power bank
• Press and hold the desired mode button for 5+ seconds to activate
• Press again to adjust intensity
• Customize modes as desired

Yes, but we recommend limiting each session to no more than 30 minutes to avoid overstimulation.